Privacy Policy

1. Who we are

DRY CARBON CLEAN is a dry ice blasting and industrial cleaning business servicing Brisbane & the Gold Coast, Queensland. For any privacy question or request, contact us using the details in section 9.

2. What personal information we collect

We only collect what we need to respond to you and deliver our services. This may include:

• Contact details — your name, email address, phone number and company name.
• Site and job details — site address or suburb, service type, job description, site induction, safety documentation and permit requirements, and any notes you provide.
• Booking details — preferred date and time, booking type and deposit status.
• Payment information — deposits are processed by Stripe. We do not see or store your full card number; we receive confirmation of payment only.
• Marketing source data — the campaign or link that brought you to our site (UTM tags such as source, medium and campaign), and details you submit through our Meta (Facebook/Instagram) lead forms.
• Technical and usage data — IP address, browser and device type, pages viewed and interactions, collected through cookies and similar technologies (see section 5).

We do not knowingly collect sensitive information (such as health information). Please don’t include it in free-text fields. You can deal with us anonymously or under a pseudonym for general enquiries, but we will need your real contact details to quote, book or carry out work.

3. How we collect it

• When you submit our quote, contact, booking or resource-download forms.
• When you call, email or message us, or meet us on site.
• When you submit a lead form on Meta (Facebook/Instagram) advertising.
• Automatically through cookies, pixels and analytics tools when you browse our website.

4. How we use your information

• To respond to enquiries, prepare quotes and arrange site assessments.
• To schedule, confirm and remind you about bookings (including by email and SMS).
• To prepare site safety and pre-qualification documentation (SWMS, JSA, induction and permit requirements).
• To process deposits and issue invoices.
• To manage our customer relationship through our CRM and follow up on your enquiry.
• To understand how our website and advertising perform, and to improve them.
• To send you relevant information or resources you have requested (you can opt out at any time).
• To meet our legal, insurance, WHS and record-keeping obligations.

We will not sell your personal information.

5. Cookies, pixels & tracking technologies

Our website uses the following tools, which may set cookies or collect information about your visit:

• Meta Pixel (Meta Platforms) — measures visits and form submissions from our Facebook and Instagram advertising, and helps us show relevant ads.
• Google Analytics 4 (Google) — tells us how visitors use the site (pages viewed, time on site, approximate location and device type).
• LeadConnector / GoHighLevel tracking — links website visits and form submissions to your enquiry in our CRM so we know which page or campaign you came from.
• Google Maps Places — provides address suggestions when you type a site location in our booking form.
• Campaign tags — we store UTM campaign tags in your browser’s local storage for up to 30 days so we can attribute your enquiry to the right campaign.

You can block or delete cookies in your browser settings, use private browsing, or install the Google Analytics opt-out add-on. You can manage ad preferences in your Meta ad settings. Blocking cookies may affect how some parts of the site work.

6. Who we share it with

We share personal information only as needed to run our business, with providers who help us:

• GoHighLevel / LeadConnector — customer relationship management, email and SMS communications and appointment reminders.
• Stripe — secure payment processing for booking deposits.
• Google — analytics, calendar scheduling, email and address lookup.
• Meta — advertising measurement and lead forms.
• Website hosting and database providers — to store form submissions securely and send notification emails.
• Our professional advisers (such as accountants, insurers and lawyers), where reasonably necessary.
• Government or regulatory bodies where required or authorised by law (for example, WHS regulators).

7. Overseas storage and disclosure

Several of the providers listed above store or process data on servers outside Australia, including in the United States and other countries where those providers operate. We take reasonable steps to use reputable providers with appropriate security and privacy safeguards. By using our website and submitting your details, you acknowledge your information may be handled overseas.

8. Storage, security & retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Data is transmitted over encrypted (HTTPS) connections, and access to our systems is restricted to people who need it. We keep personal information only for as long as we need it for the purposes above or to meet legal and record-keeping obligations (for example, tax and WHS records), and then securely delete or de-identify it.

9. Accessing, correcting or deleting your information

You can ask us at any time to give you access to the personal information we hold about you, correct it, or delete it. To make a request, contact us:

• Email: [email protected] (subject line: “Privacy request”)
• Phone: 0411 012 443

We may need to verify your identity before acting on a request. We aim to respond within 30 days. When you ask us to delete your information, we will remove it from our website database and CRM and ask our service providers to do the same, except where we must keep certain records by law (for example, invoices and payment records). If we refuse a request, we will tell you why in writing. There is no charge to make a request.

10. Marketing & opting out

If you’ve requested a resource or enquired about our services, we may send you related information. Every marketing email includes an unsubscribe option, you can reply STOP to SMS messages, or you can contact us to opt out. We comply with the Spam Act 2003 (Cth).

11. Complaints

If you believe we have mishandled your personal information, please contact us first using the details in section 9 and we will respond within 30 days. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.

Questions? Get in touch.